Refund policy

VapinDirect truly appreciates your decision to purchase your vaping products and supplies from us. We strive to sell only the highest quality products in order to minimize the possibility of you experiencing any problems with our products. VapinDirect offers limited warranties on most products we sell, as described below. We’ll gladly assist you with any problems that you encounter while using our products.

Warranties:

• Batteries, chargers, and devices have a 90-Day Limited Warranty, guaranteed against product defects from the manufacturer.
• Tanks and atomizers have a 90 Day Limited Warranty, guaranteed against product defects from the manufacturer.

Returns are only accepted within 90 days of purchase and must be sealed or unused. For product service, repair, or replacement, please email or call our staff to examine and diagnose your problem. If your device cannot be repaired, and the device is found to have a manufacturer’s defect, it will be exchanged at no cost.

Warranties Are Void Under The Following Conditions:

• Use of any unauthorized tools, modifications, or repairs by anyone other than employees of VapinDirect.
• Any product, E-Liquid, charger, or device that was not sold at VapinDirect.
• Damage caused by exposing batteries to water, extreme heat or cold.
• Damage caused by misuse or mistreatment of products.
• Damage caused by incorrect use, transporting and storing products, or caused by accident (Be cautious when carrying a device in pockets, purses, bags, and jackets without a suitable carrying case.)

Items NOT Available For Exchange or Return:

• All consumables – such as E-Liquids, disposable pieces, and tips.
• Used wicks and cartomizers, unless a manufacturer’s product defect exists.